Returns & Refunds Policy

At Skincure, we want you to feel confident in your purchase. Please review our policy below to understand how returns and refunds are handled.

 

Returns Eligibility

Due to the nature of skincare products and for hygiene and safety reasons:

  • Opened or used products are not eligible for return
  • Unopened, unused products may be returned within 14 days of delivery

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging
  • Proof of purchase is required

 

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used skincare products
  • Final sale items
  • Gift cards

 

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time: 5-10 business days
  • Original shipping fees are non-refundable

 

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
  • Shipping fees are non-refundable

 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:

support@skincure.co

Include:

  • Order number
  • Clear photos of the item and packaging

We'll make it right.

 

Lost or Delayed Packages

If your package appears lost or significantly delayed, contact us and we'll assist you with next steps.

 

Skin Sensitivity Disclaimer

Individual skin responses vary. We recommend patch testing before full use.

Refunds cannot be issued due to personal skin reactions once a product has been opened.

 

How to Start a Return

To request a return, email us at:

support@skincure.co

Please include:

  • Order number
  • Reason for return

 

Skincure reserves the right to update this policy at any time. Changes will be posted on this page.